Warranty request Form

GENERAL WARRANTY POLICIES

1 GENERAL WARRANTY POLICY
As a new customer who has completed the warranty registration, Shearex provides a limited warranty such as:

- 1 year / 1000 hours full warranty coverage

- 2 year / 2000 hours warranty on structure (i.e. not hydraulic component)

This warranty is valid under the terms set out in this document on any eligible equipment. The warranty covers the qualifying equipment until it has reached the end of the warranty period (date) or the operated hours whichever occurs first.

1.1 Client (Firsthand User)
The customer hereby designates the natural person or the company who purchased the product (s) from an authorized reseller (e.g. dealer) for its own/personal use.

1.2 Coverage
Shearex guarantees to the original customer that all new equipment conforms to the technical specifications cited in its official publications.
The warranty applies to the main structure of the mulcher, rotor, transmission, motor, and accessories (when applicable).

1.3 1st Day and Period for Coverage
This warranty coverage is effective from the date a formal commissioning has been completed after delivery of the equipment. However, this date may be modified in the event of delayed start-up, with the agreement of Shearex.

1.4 Warranty Registration vs Commissioning
The customer agrees to call Shearex Technical Support as soon as the installation of their new equipment is complete to plan the formal start-up and obtain the necessary training.
To ensure that the installation of the Shearex equipment meets the requirements described in the technical specifications, the dealer representative together with the Shearex technician must produce a start-up report and forward it to Shearex Technical Support for approval and registering. Failure to register the equipment could invalidate the warranty.
During his visit, the Shearex technician perform the inspection of the mulcher installation on the carrier vehicle (e.g. CTL, excavator, forestry equipment, etc. where the equipment is installed), makes the necessary adjustments to the equipment and gives the operator training before completing the installation.

1.5 Remaining Time Warranty for 2nd Hand User
This warranty is only transferable if written authorization by Shearex is provided.

2 EXCLUSIONS

2.1 Delivery, Transportation and Storage
Equipment damaged in transit or due to poor storage conditions at the customer, purchaser or dealer is not covered.

2.2 Improper/Non-Conformal Use

2.2.1 Abuses, Negligence
The coverage of this warranty does not apply if damage and / or malfunction is due to abuse, neglect, or if the equipment has been used beyond established operating limits.

2.2.2 Hazards « of the Road »
Although it may be accidental, all damage after impact caused by rock or metal debris encountered in normal operation is not covered.

2.2.3 Inappropriate Spare Parts
The warranty does not cover problems resulting from the use of parts which have not been approved by Shearex. The customer should preferably contact a Shearex representative to validate the use of a bran new part.

2.3 Maintenance

2.3.1 Products, Parts
The provisions of this warranty exclude parts and products necessary for normal maintenance, including, but not limited to, lubrication, repairs, and consumables (normal maintenance not limited to this description).

2.3.2 Periodic Adjustments, Labor Time
The exclusion applies to periodic and regular adjustments which assure the equipment its durability and reliability of operation as well as the manpower necessary to carry out the work.
However, misguided advice or instructions from a Shearex representative regarding the use or maintenance of any equipment may be subject to discussion and possible warranty coverage.

2.3.3 Oil Cleanliness
For guarantying oil cleanliness and enforce warranty coverage, it is mandatory that the carrier (e.g. CTL/ Excavator/ Loader/ Forestry Equipment) be provided with hydraulic filters on the drain and return lines. Warranty coverage will be void if hydraulic system does not meet our requirements (ref. Shearex Mulcher User’s Manual).

3 WARRANTY CLAIM

3.1 Reporting Abnormal Condition
Customer should contact Shearex prior to performing, or having had, any type of work on any equipment that may require repair.

3.2 Authorisation
Following receipt of the customer call, Shearex Technical Services discusses with the customer / dealer the scope of the work, potential warranty coverage and authorizes the work.

3.3 Repair Costs
The charges specified below are covered by warranty.

3.3.1 Parts Required for Repair
The cost of shipping parts (depending on urgency), including service at the dealer branch closest to the customer.

3.3.2 Skilled Labor
Repair should be performed by a qualified technician.
However, the assistance of Shearex technical support does not constitute a waiver of the terms and conditions of the warranty, nor does it extend or reinstate it.

3.3.3 Hours Required for Travelling, Diagnosis and Repair
According to the type of work, requested hours for travelling, diagnosis and repair must remain within Shearex standards at 75% of a technician's normal service rate at the dealership.

3.4 Liability for Damages

3.4.1 Obligations
Shearex’s obligation to repair equipment or replace parts defines the limit of its liability under this warranty and excludes from coverage any type of direct or indirect damage and loss resulting from production delays.

3.4.2 Improvements/New Design
Improvements to the design of new series gear do not bind Shearex to the previous series and remain inapplicable. Any change from the customer will be made at his own expenses.

3.5 Processing the Claim

3.5.1 Warranty Claim Form
Any warranty claim must be duly described using the appropriate form and sent by the purchaser or dealer to:

Technical Support
T. (579) 213-0350
D. (819) 330-0906
A. Roxton Falls, Qc, Canada
W. Shearex.ca

3.5.2 Claim Analysis
After analysis and approval of the warranty claim, Shearex will credit the dealer and / or customer for the costs incurred by the damage.

3.5.3 Legal Warranty
All the terms of this warranty are in effect as long as Shearex is legally incorporated.